Cheeks and Cherries

About us

This web site is owned and operated by Cheeks and Cherries. We want you to be delighted with every aspect of your purchase with us. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Cheeks and Cherries
12 Basing Barns, Sages Lane, Privett, Hampshire, UK, GU34 3QA, United Kingdom
Phone: 0844 665 3664
Email: orders@cheeksandcherries.co.uk
VAT registration no. 972 3930 01

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments by Pay Pal and Actinic Payments processed by CreditCall. You do not have to have an account with Paypal to use your credit or debit card to make a purchase. No credit card or debit card details are stored on this site.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us on 0844 665 3664 or by emailing orders@cheeksandcherries.co.uk and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

Postage

United Kingdom

Standard Delivery by Royal Mail

Orders up to £45: £2.00

Orders over £45: FREE

Please allow 2-5 working days for delivery, although most will arrive sooner.

First Class Packet - Signed For

Orders up to £15: £3.25

Orders £15-£60: £4.95

Orders £60-£100: £5.95

Orders over £100: FREE

If you would like your order a little sooner, please choose the Special Delivery option at checkout.

Special Delivery:

Orders upto £100: £7.50 (Next day delivery before 1pm)

Orders over £100: £15.00

Please note that we cannot take responsibility for any lost or damaged parcels. However, we will retain the certificate of posting and assist you in any way we can to help you locate your parcel, should it go missing.

Europe

We use Royal Mail Air Mail or courier as our method of delivery.

Airmail -standard 5-7 days

up to £30 - £2.95
£30 - £50 - £4.95
£50 - £80 - £7.95
£80 - £100 - £9.95
£100+ - £12.95

Airmail - Signed For (trackable barcode and signed-for on delivery)

up to £30 - £6.65
£30 - £50 - £8.65
£50 - £80 - £11.65
£80 - £100 - £13.65
£100+ - £18.70

Please allow 5-7 working days for delivery within Europe.

Please note that we cannot take responsibility for any lost or damaged parcels. However, we will retain the certificate of posting and assist you in any way we can to help you locate your parcel, should it go missing.

Please also note that due to supplier restrictions, we may not ship Bumgenius, Flip or Econobum products outside the United Kingdom. Thank you for your understanding!.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Rest Of World

Please contact us on orders@cheeksandcherries.co.uk or on 0844 665 3664 for a quotation for delivery to your country!

Delivery & Handling

We deliver your order right away. We will normally despatch your order the same day, or, if your order is placed after 12pm, we will despatch it the next working day. If the items you ordered are not in stock for any reason, we will contact you straight away to let you know, and offer you alternatives, a refund, or separate deliveries if stock is due in shortly.

Please inform us within two working days if the goods are damaged in transit so that we can make a prompt claim against the delivery company, and correct the problem. Please quote your order number in all correspondence.

Please note that we cannot be held responsible for loss of your parcel during delivery, but we will do everything we can to assist you if your parcel is lost in transit.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

Currently we do not offer a back-order option. If your product is not in stock, you should not be able to purchase it from the website. If there has been a mistake for any reason, we will contact you as soon as we discover it and offer you an alternative, or you may cancel your order.

Tax Charges

Most of our products are classified as ‘Baby’s clothing’ and so are zero-rated for VAT. Some accessories such as buckets and wipes, however, are VAT rated at 20%. This is included in the total retail price displayed on the website.

Credit Card Security

All our payment processing is handled by Paypal or Actinic Payments, powered by CreditCall. We therefore do not hold any credit card numbers on our site.

Guarantee

We guarantee to do everything we can to make your purchase successful and enjoyable!

Reaching Us

PLACING ORDERS

If you have a query regarding an order you have placed or wish to place, please call 0844 665 3664 or email orders@cheeksandcherries.co.uk.

PRODUCT HELP AND ADVICE

If you have a product query, or would like advice about how to use cloth nappies or other natural parenting products, call our Helpline on 0844 665 3664 or email orders@cheeksandcherries.co.uk.

MEDIA ENQUIRIES

Please call Matthew Critchley on 07889 648 397 for all media enquires and media sales.

Or do feel free to write to us at: Cheeks and Cherries, 12 Basing Barns, Sages Lane, Privett, Hampshire, GU34 3QA

Privacy Policy

Cheeks and Cherries do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy

RETURNS

We're sorry if anything is not quite right for you. Here's what to do to return or exchange things:

1) Please return your goods in the same condition you received them. They need to reach us within 14 days of receipt: please make sure they are unwashed, unworn and in the original packaging.

2) Please use the address below, and send it to us either by recorded delivery (most secure) or by first/second class. We strongly recommend that you obtain a free 'Certificate of Posting' from the post office just in case (we cannot accept responsibility for parcels lost in the post). We're sorry but we cannot refund return postage unless the item is faulty.

3) If you'd like to exchange your item, please just let us know what you'd like instead by popping a note on your returns slip.

Returns Address:

CHEEKS AND CHERRIES
RETURNS
C/O INTERMAIL PLC
HORIZON WEST
CANAL VIEW ROAD
NEWBURY
BERKSHIRE
RG14 5XF
UNITED KINGDOM

BUMGENIUS - 30 DAY MONEYBACK TRIAL

You may use one Bumgenius Version 4.0 pocket nappy, use it, and return it (washed, please!) within 30 days of purchase for a full refund. If you purchase a multi pack of 5, 10 15 or more to receive a discount, you may still return one used, washed, for a full refund of the cost of one single nappy from that purchase. If you want to return the rest, they must be unused and unwashed to receive the refund.

So, for example, if you purchased 15 Bumgenius 4.0 pocket nappies, to receive a 7.5% discount, and returned one used after 30 days, you would receive a full refund (£14.75 less the 7.5% discount you received for purchasing 15 items).

EU DISTANCE SELLING DIRECTIVE

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition, unused and un-washed.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Discounts Policy

A Discount Code may not be used in conjunction with any another. Only one code applies for any single transaction If a discount code with a minimum order applicable is used on a transaction, and a partial refund takes the order below the minimum order, the discount will be invalidated.

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